Delivery Information

UK delivery options


To guarantee delivery for Christmas, online orders must be received by Midnight on Sunday December 17th 2017. Once again we are offering next day delivery for orders placed over the phone so if you need to grab a Gro goodie at the last minute simply call our customer service department on 01392 347 111 by 1pm on 20th December 2017.

We are on our Christmas Hols on Monday 25th and Tuesday 26th December. Our customer service team will be back on Wednesday 27th at 10am and will be able to answer your queries between Christmas and the New Year but, please be aware there will be a limited team available so it may take a little longer than normal to respond.

Shipping dates over the holiday period:

23rd-26th December - No items will be shipped on these dates.

27th-29th December - We will be shipping orders on these dates, however please be aware our parcels are sent by Royal Mail and delivery timescales may be extended during busy periods.

30th December - 3rd January - We will not be shipping items on these dates whilst the Elves tidy the warehouse for the year to come! 

4th January - Normal service will resume.

Free Delivery on orders over £10 (applies to U.K. and Northern Ireland ONLY). Standard 1st Class - £4.99* 

Standard 1st Class deliveries should arrive in no longer than 3-4 working days, though are frequently much quicker. Orders containing duvets and other larger value or bulky items may be sent by courier & will need signing for.

 **Orders are picked, packed, and processed Monday to Friday within normal business hours. Any orders made outside of this time-frame will be processed the next available working day.**

Choice of delivery address

You can choose to receive your delivery at home, or at work, or you can send it as a gift somewhere else.

Overseas delivery options

European orders are despatched via our couriers DPD, which is a signed for service. Orders are normally shipped within 3 to 8 working days – however please allow up to 30 days for international delivery. 
Tracking details will be sent to you via email shortly after your order has left our warehouse.

Free Delivery on orders over €70 (applies to French, German, and Austrian orders ONLY)

Countries Outside of the EU

Please note that we are currently unable to ship to countries outside of the EU. If you wish to purchase products from Australia and Canada please visit the following websites:

Australia - Gro Company Australia PTY Ltd
Canada - Oyaco

You may need to pay import duties and taxes in some countries. Before ordering please obtain details of these surcharges from Customs & Excise in the country the goods are being despatched to. 

Some products are not available for overseas delivery, please Contact Us for further details.

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