Paying with Klarna
Klarna is one of Europe´s fastest growing companies and a leading alternative payment provider. Klarna’s vision is to simplify the buying experience with a simple checkout solution. With Klarna Checkout, customers only need to provide top-of-mind information to complete a purchase.
At the core of Klarna’s services is the concept of payment after delivery, which lets you buy before you pay.
This simplicity means a better shopping experience for you. It is really smooth for you to do your shopping on mobile and you don’t have to think about taking out your card on the train or the bus.
Klarna was founded in 2005 with the vision to simplify the buying experience. In 2014 they joined forces with SOFORT and formed Klarna Group, the leading European alternative payment provider. They have about 1,200 employees in 18 markets. They serve over 35 million consumers and work with over 50,000 online merchants.
Frequently asked questions.
Am I still able to pay for my order with PayPal?
Yes you can still use PayPal to pay for your order.
Who are Klarna?
Klarna are a Swedish payment service provider who take end-to-end responsibility for your payment. They support over 35 million consumers worldwide on over 50,000 websites.
I have been asked to go to Klarna's website. Is this correct?
If you have chosen to pay after delivery (14 days grace), Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna's payment site where you can settle your payment to Klarna with your card or with a bank transfer.
If Klarna gives me the option to pay after delivery within 14 days, does a credit search take place against me?
Neither Klarna nor The Gro Company run credit searches against you that could impact your credit rating. Klarna may run so called unrecorded enquiries that do not affect credit scoring.
Other questions you might want answered.
How is my statement sent?
If you chose to pay after delivery, Klarna will send you an email with instructions on how to make the payment and a link to the payment page. Simply enter your statement number into the payment page and follow the instructions. If you do not have your statement number to hand, you can contact Klarna Customer Service here.
How does Klarna Pay After Delivery work?
After The Gro Company has acknowledged your order, you will receive an email from Klarna with payment instructions telling you when and how you will need to pay.
Please note, if you fail to make a payment in full to Klarna by the due date, a late payment fee of up to £8 will become payable. Klarna will send you a reminder by email informing you that the payment is late and will set out the amount payable by you. If you do not pay the late fee according to the plan laid out by Klarna, up to two further late fees of up to £8 each could be applied. You can contact Klarna’s Customer Service team to see if it is possible to postpone the due date on your payment.
What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna you need to provide your mobile phone number and your e-mail address. The mobile number is required in case we need to reach you. All statements will be sent to your email address. It's very important, that you give us the correct details, as otherwise you will not receive the payment information and so be liable for delayed payment fees.
What are my payment options with Klarna?
You can pay with debit or credit card (Visa/Mastercard) immediately in the checkout or take advantage of our Pay After Delivery payment option, where you can pay for the goods once you have received them via debit card or bank transfer.
How does the Klarna payment page work?
If you want to pay your statement, go to our payment page and sign in with your statement number and the email address you entered upon ordering. If you do not have your statement number to hand, you can contact Klarna Customer Service here.
I haven't received an email with my statement/payment information.
Please contact Klarna Customer Service here. They will be able to provide you with the payment details.
Can I postpone my due date?
You can contact Klarna Customer Service to see if it is possible to postpone the due date on your payment. You can contact Klarna Customer Service here.
Can I pay before the due date?
You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email to pay for your order.
Can my order be delivered to an address other than my billing address?
Yes. When selecting Klarna as a payment method, you can choose to deliver the goods to an address other than your billing address. At the checkout, you will be given the option to enter a separate delivery address.
Have you received my payment?
After Klarna have received your payment, Klarna will send you a payment confirmation to the email address that you used for your order. If you have made a payment but not received the payment confirmation, please get in contact with Klarna Customer Service with a proof of payment. You can contact Klarna Customer Service here.
What should I do if I want to cancel my order?
If you would like to return goods or cancel your order, please call The Gro Company on 0844 557 3007 or email us at Hello@Gro.co.uk . You can also contact Klarna Customer Service here, who will provide further help if needed.
I have cancelled my order. How long will it take until I receive my refund?
As soon as The Gro Company have registered your cancellation or your return, the repayment will be processed within next 14 days.
What happens to my invoice, when I've returned the goods?
Once The Gro Company have received the return (partial or full) and you have received our confirmation, an updated statement will be sent to you if you've made a partial return. With a full return, your statement will be closed.
I've received an invoice, but I've not yet received my goods
You should of course not pay your statement until you've received your goods. In this case, we would ask that you contact The Gro Company and get an update on your order. You should also contact Klarna Customer Service so that they can postpone the due date on your payment.
How will I be refunded?
If you have paid for your order with card, the refund will be made back to the same card. If you paid using bank transfer, you will need to provide us your IBAN and Swift code in order for us to make the repayment.
Do you have any more questions regarding your payment?
Visit Klarna's website or call Klarna’s Customer Service.
0808 189 3333 or 0203 005 0833
Monday - Friday 9.00 AM - 9.00 PM
Saturday - Sunday 9.00 AM - 6.00 PM