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Delivery Information

Xmas Shipping Information 2015

Due to the build up across the festive season we currently advise customers in the UK to place their order on or before Monday the 21st December 2015 for orders being shipped via Royal Mail.

For orders being shipped to Europe via DPD please place your order on or before Friday 18th December 2015.

As we cannot guarantee delivery by Xmas please do order as soon as possible to avoid any disappointment!

Next day orders are available on request, and are possible until Tuesday the 22nd December 2015 (UK Only). Please call us on 0844 557 3007 or 01392 347 111 for further information, or to place your order over the phone.

Our warehouse will be closed from the 25th December through to Tuesday 28th December, and again Friday 1st January 2016. Due to our yearly stock take, orders placed between Friday the 01st and Tuesday the 05th January will not be shipped until Wednesday the 06th January 2016.

We wish you all a very Merry Christmas and a Happy New Year!

UK delivery options

Standard 1st Class - £4.99* 

Standard 1st Class deliveries should arrive in no longer than 3-4 working days, though are frequently much quicker. Orders containing duvets and other larger value or bulky items may be sent by courier & will need signing for.

 **Orders are picked, packed, and processed Monday to Friday within normal business hours. Any orders made outside of this time-frame will be processed the next available working day.**

Free Delivery on orders over £10 (applies to U.K. and Northern Ireland ONLY)

Overseas delivery options

European orders are despatched via our couriers DPD, which is a signed for service. Orders are normally shipped within 3 to 8 working days – however please allow up to 30 days for international delivery. 
Tracking details will be sent to you via email shortly after your order has left our warehouse.

Free Delivery on orders over €70 (applies to French, German, and Austrian orders ONLY)

Choice of delivery address

You can choose to receive your delivery at home, or at work, or you can send it as a gift somewhere else.

Countries Outside of the EU
Please note that we are currently unable to ship to countries outside of the EU. If you wish to purchase products from Australia and Canada please visit the following websites:

Australia - Gro Company Australia PTY Ltd
Canada - Oyaco

You may need to pay import duties and taxes in some countries. Before ordering please obtain details of these surcharges from Customs & Excise in the country the goods are being despatched to. 

Some products are not available for overseas delivery, please Contact Us for further details.