close

Categories

More information

Delivery Information

Christmas & New Year 2017 Info

Wow...we can't believe it's December already!

To guarantee a pre-Christmas delivery this year wthin the UK, we would ask you to place your order by Friday the 16th December. Customers ordering from outside of the UK please place your order by Monday the 12th December.to avoid any dissapointed faces on the 25th!

Gro HQ will be closed over the main public holidays this year (26th and 27th December, and also the 02nd January), however will be operating a skeleton staff between the 28th and 30th December should you need us.

Our annual stock take will be taking place between Tuesday 03rd and Wednesday the 04th January 2017. Orders placed between the 30th December to 04th January may be subject to delay.

All will be back to normal on Thursday 05th January 2017.

Have a Happy Christimas & New Year everyone, love from Gro. x

UK delivery options

Standard 1st Class - £4.99* 

Standard 1st Class deliveries should arrive in no longer than 3-4 working days, though are frequently much quicker. Orders containing duvets and other larger value or bulky items may be sent by courier & will need signing for.

 **Orders are picked, packed, and processed Monday to Friday within normal business hours. Any orders made outside of this time-frame will be processed the next available working day.**

Free Delivery on orders over £10 (applies to U.K. and Northern Ireland ONLY)

Choice of delivery address

You can choose to receive your delivery at home, or at work, or you can send it as a gift somewhere else.

Overseas delivery options

European orders are despatched via our couriers DPD, which is a signed for service. Orders are normally shipped within 3 to 8 working days – however please allow up to 30 days for international delivery. 
Tracking details will be sent to you via email shortly after your order has left our warehouse.

Free Delivery on orders over €70 (applies to French, German, and Austrian orders ONLY)

Countries Outside of the EU

Please note that we are currently unable to ship to countries outside of the EU. If you wish to purchase products from Australia and Canada please visit the following websites:

Australia - Gro Company Australia PTY Ltd
Canada - Oyaco

You may need to pay import duties and taxes in some countries. Before ordering please obtain details of these surcharges from Customs & Excise in the country the goods are being despatched to. 

Some products are not available for overseas delivery, please Contact Us for further details.